Bonjour Malaisie

Shipping & Refund Policy

Last updated: June 2026

1. Service Delivery (Shipping)

Bonjour Malaisie provides both digital and physical services:

  • Digital Products: Itineraries, specialized guides, and premium content are delivered instantly via email or through your user dashboard upon successful payment.
  • Physical Services: Private transfers and guided tours are delivered at the specific time and location agreed upon during the booking process. Confirmation vouchers are sent digitally.

2. Cancellation & Refund Policy

We aim for full transparency regarding cancellations for our physical services (Tours & Transfers):

  • Full Refund (100%): For cancellations made more than 48 hours before the scheduled service time.
  • Partial Refund (50%): For cancellations made between 24 and 48 hours before the scheduled service time.
  • No Refund (0%): For cancellations made less than 24 hours before the service or in the event of a "no-show".

3. How to Request a Refund

To request a refund, please contact us at contact@bonjourmalaisie.com with your Booking ID and the reason for cancellation. Approved refunds will be processed back to the original payment method (DuitNow/Card) within 7-10 working days.

4. Changes to Bookings

Rescheduling is permitted up to 24 hours before the service, subject to availability. Any price difference between the original and new service must be paid by the customer before the change is finalized.