Privacy Policy
Last updated: 17 August 2026
BonjourMalaisie is a travel guide and booking platform dedicated to Malaysia. This policy explains how we collect, use, share and protect your personal data when you use our Site and services. By using our Site, you agree to the practices described in this policy.
1. Data We Collect
- • Account information: display name, email address, optional phone number, profile photo, bio, when you create an account.
- • Booking information: name, email address, phone number, country, contact preferences (WhatsApp or email), service dates, notes.
- • Messages and enquiries: email address and message when you contact us through our forms.
- • Newsletter: email address if you subscribe.
- • Connection data: IP address, browser type, pages visited, session duration.
- • Social login: if you log in with Google, we receive your email address and public name, in accordance with the permissions granted by Google.
2. How We Use Your Data
- • Create and manage your user account.
- • Process your bookings and communicate with you (confirmation, changes, practical information).
- • Respond to your enquiries through our contact forms.
- • Send you our newsletter if you have consented (opt-out at any time).
- • Improve our Site and services (usage analytics).
- • Comply with our legal and regulatory obligations.
3. Data Sharing
- • We never sell your personal data.
- • Service providers: hosting, email delivery services, payment processing — only to the extent necessary to provide our services.
- • Transport/activity providers: your booking information is shared only with the necessary providers (drivers, agencies) to fulfil your request.
- • Legal obligations: when required by law or to protect our rights.
- • With your consent: in any other case, with your explicit agreement.
4. Data Retention
- • Accounts: as long as the account is active, plus a reasonable backup period.
- • Bookings: the applicable legal retention period (generally 5 years for commercial records).
- • Messages and enquiries: 2 years after last contact.
- • Newsletter: until you unsubscribe.
5. Data Security
- • Password encryption (bcrypt).
- • Encrypted transport (HTTPS/TLS).
- • Restricted access to data (authentication, roles).
- • Regular backups.
- • No transmission over the Internet is completely secure; we are committed to protecting your data according to best practices.
6. Your Rights (GDPR)
- • Access: obtain a copy of your personal data.
- • Rectification: correct inaccurate or incomplete data.
- • Erasure: request deletion of your data ("right to be forgotten").
- • Restriction: restrict the processing of your data.
- • Portability: receive your data in a structured format.
- • Objection: object to the processing of your data.
- • Withdrawal of consent: withdraw your consent at any time (e.g. newsletter).
- • To exercise these rights, contact us: contact@bonjourmalaisie.com. You may also lodge a complaint with your supervisory authority.
7. Cookies
- • Session cookies: necessary for login functionality (HttpOnly, SameSite cookies).
- • Preference cookies: to remember your language preferences.
- • We do not use third-party advertising cookies.
- • You can configure your browser to refuse cookies, but some features (login, booking) may no longer work.
8. Minors
- • Our Site is not intended for persons under 16 years of age.
- • We do not knowingly collect data from minors.
- • If you are a parent or guardian and believe your child has provided us with data, please contact us to have it deleted.
9. International Transfers
- • Your data may be hosted on servers located outside the European Union.
- • In such cases, we ensure appropriate safeguards are in place (standard contractual clauses, providers compliant with applicable frameworks).
10. Changes to This Policy
- • We may update this policy from time to time.
- • The current version is always available on this page with its update date.
- • In case of substantial changes, we will notify you by email or via a notice on the Site.
Contact: contact@bonjourmalaisie.com — for any questions regarding this policy or your personal data.